Return, Exchange & Cancellation Policy
At Glimline, we want you to love every piece you purchase from us. Every order is carefully inspected and securely packed before dispatch to ensure your jewellery reaches you safely and in excellent condition.
Please read our Return, Exchange & Cancellation Policy carefully before placing your order.
1. Return Policy
We accept returns in the following circumstances:
- The product is damaged or defective upon delivery.
- You have received a different product from the one ordered.
- A component included with your order is missing.
- The product is materially different from the description or specifications displayed on our website.
Any eligible issue should be reported to Glimline within 48 hours of delivery.
Return Conditions
For a return request to be considered:
- The product must be unused and unworn.
- The product must be returned in its original condition.
- All original packaging, tags, invoices, certificates (if applicable), and accompanying items must be retained.
- The product must not have been altered, scratched, damaged, or mishandled after delivery.
- Customers are strongly encouraged to record a clear unboxing video while opening the package. This may be requested by Glimline to help verify damage, missing items, or incorrect products.
Returns that do not meet the applicable conditions may not be accepted.
2. How to Request a Return
If you receive a damaged, defective, incorrect, or incomplete product:
- Contact Glimline Customer Support within 48 hours of delivery.
- Provide your order number along with clear photographs and, where applicable, an unboxing video showing the issue.
- Our team will review your request and may ask for additional photographs, videos, or information.
- If your return request is approved, Glimline will provide instructions for the return process.
Please do not send any product back without receiving return approval or instructions from Glimline.
Once the returned product reaches us, it will undergo a quality inspection. The applicable refund or remedy will be processed after the reported issue and returned product have been verified.
3. Return Shipping
If a return is approved because the product was damaged, defective, incorrect, or incomplete when delivered, Glimline will arrange the applicable reverse-pickup process and bear the associated return shipping cost.
If the product is found to have been damaged, worn, altered, or mishandled after delivery, the return request may be declined.
4. Refund Policy
For an approved return, the refund will be processed after the returned product has been received and successfully inspected.
Prepaid Orders
For eligible prepaid orders, the refund will generally be processed to the original payment method used for the purchase.
COD Orders
For eligible COD returns, Glimline may request the customer's bank account or other suitable payment details to process the refund.
The time taken for the refund to reflect in your account may vary depending on the payment gateway, bank, or financial institution.
Important: A refund will be initiated only after the returned product has been received and successfully verified by Glimline.
5. No Exchange Policy
Glimline Does Not Offer Product Exchanges
At present, Glimline does not offer exchanges for any product.
We do not provide exchanges for:
- Different designs
- Different colors
- Different sizes
- Change of preference
- Change of mind
- Any other personal preference
If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us within the applicable return period. If the issue is verified and approved, the applicable remedy will be provided in accordance with this policy and applicable law.
6. Change of Mind & Personal Preference
Glimline currently does not accept returns or exchanges due to change of mind or personal preference.
This includes situations where:
- You no longer like the design after receiving it.
- You ordered the wrong design.
- You prefer a different color or style.
- You purchased the product as a gift and changed your preference.
- You simply changed your mind after placing or receiving the order.
We therefore encourage customers to carefully review the product images, description, dimensions, specifications, and other available details before placing an order.
This restriction does not affect any return or refund rights available to customers under applicable law.
7. Non-Returnable Situations
Returns will generally not be accepted for:
- Change of mind or personal preference.
- Products that have been worn or used.
- Products damaged after delivery due to improper handling or misuse.
- Products showing signs of wear, scratches, stains, or other customer-caused damage.
- Products that have been altered or modified.
- Products returned without the original packaging or accompanying items.
- Return requests submitted after the applicable 48-hour reporting period.
This does not affect any rights or remedies available to customers under applicable law.
8. Order Cancellation Policy
We understand that you may sometimes need to cancel an order. Cancellation requests should be made as early as possible.
Every order is generally fulfilled within 2 hours of order placement. Because orders may be processed, packed, and prepared for dispatch shortly after they are placed, cancellation requests must be submitted as soon as possible.
Cancellation Before Fulfilment or Dispatch
You may request cancellation of your order before it has been fulfilled or dispatched.
To request cancellation, please contact Glimline Customer Support as soon as possible with your order number.
We will make reasonable efforts to process the cancellation request; however, cancellation cannot be guaranteed once fulfilment or dispatch has begun.
For prepaid orders, an eligible cancellation will be processed to the original payment method, subject to any applicable payment-processing or transaction charges that cannot be recovered by Glimline.
Cancellation After Fulfilment or Dispatch
Once an order has been fulfilled or dispatched, it cannot be cancelled through Glimline's standard cancellation process.
If the order has already been fulfilled or dispatched, the customer may need to receive the shipment and follow the applicable return policy, where eligible.
9. COD Order Cancellation
For COD orders, customers are requested to cancel the order before fulfilment or dispatch if they no longer wish to receive it.
Because orders are generally fulfilled within 2 hours of order placement, COD cancellation requests should be submitted immediately after placing the order.
Repeated refusal or rejection of COD shipments may affect the availability of COD as a payment option for future orders.
10. Wrong or Incomplete Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Complete delivery address
- Correct PIN code
- Valid 10-digit Indian mobile number
- Active email address
If an order is returned to Glimline because of an incorrect or incomplete address, customer unavailability, or failure to complete the required delivery verification, additional charges may apply for re-dispatch.
11. Damaged or Tampered Package
If the outer package appears severely damaged, tampered with, or opened at the time of delivery, we recommend refusing the delivery where possible.
If you accept the package, please record a clear unboxing video from the unopened package through the opening of the product. This can help us investigate any transit-related issue.
Any damage, missing item, or discrepancy should be reported to Glimline within 48 hours of delivery.
12. Contact Us
For any return, refund, exchange, or cancellation-related queries, please contact Glimline Customer Support at hello@glimline.com and include your order number for assistance.
Our team will review your request and guide you through the applicable process.
Glimline reserves the right to verify every return request and determine eligibility based on the condition of the product and the circumstances of the claim, subject to applicable law.